Volunteer Newsletter - Syed's 2018 Update 2018 and the year has started with a bang! The office is busier than I have ever seen it with multiple new colleagues who have joined us. I am also getting used to the fact that I am working at a desk for 3 days a week! My main priority for the next couple of months is preparation for our CQC (Care Quality Commission) inspection. Should we be successful in achieving our registration with the CQC we will become an “independent Healthcare Provider”. This will allow us to expand our clinical priorities by allowing us greater freedom to innovate our clinical practice further and expand our research portfolio into areas such as elderly trauma and brain injury. Achieving CQC registration is one of the biggest and boldest steps this charity has taken in its history. But it is the right direction in order to become one of the most professional air ambulance units in the country. It will allow us greater ability more than ever to continue to improve the care we provide for our patients in our region. However, in order to do this a huge amount of work needs to be completed. This includes designing and setting in place a robust Clinical governance structure which allows and demands greater scrutiny of the care we deliver to our patients. We are busy writing over 50 new clinical guidelines and policies to endorse everything we do. Also, this month we won runner up one of our research projects which was presented at the National faculty of Pre-Hospital Care - Annual Scientific Meeting at the Royal college of Surgeons of Edinburgh. This was a real testament of the hard work behind the scenes that is going on from our research and audit leads within the organisation. All of our Pre-Hospital Emergency Medicine Trainees have been working hard completing audits and involving themselves in research however I must give special mention to Dr James Raitt (our current Research and Audit Registrar) who has worked tirelessly to organise all these projects over the last year and half – well done! We are also looking at new data base systems that will collect physiological data of our patients better with more detail and also new monitoring systems. Again, none of this would be achievable without your hard work in raising the funds we desperately need. Without your support we would never reach this milestone and have the ability to look into the future. A massive thank you as always and I will never get bored of saying it all our volunteers!